Taxport database performance

Resolved Dec 19, 2023 8:07 PM EST

Sovos identified the cause of the database performance issue and made a change to address the issue Friday evening. Services have remained stable since and we now consider the issue to be resolved.

Thank you for your patience in this matter. We apologize for any inconvenience this may have caused.

Updated Dec 19, 2023 8:07 PM EST

Sovos identified the cause of the database performance issue and made a change to address the issue Friday evening. Services have remained stable since and we now consider the issue to be resolved.

Thank you for your patience in this matter. We apologize for any inconvenience this may have caused.

Problem Identified Dec 15, 2023 2:18 PM EST

Sovos has identified a solution to mitigate future occurrences and is working to implement it. We will let you know when that has been completed.

Investigating Dec 14, 2023 4:27 PM EST

Sovos has addressed the immediate database performance issue impacting our products this afternoon. Our technology teams are working on steps to avoid future instances of this issue. Additional details will be provided in our formal communication later today.

Opened Dec 14, 2023 2:51 PM EST

Sovos is experiencing a database performance issue resulting in intermittent service interruptions with our products. Our technology teams are taking steps to resolve the issue and mitigate its occurrence in the future. We will be providing a more formal communication shortly.